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Client Concierge

2021-10-29 2021-12-28 Job Snob

Full Time

Sherman Oaks

Client Concierge 
  • Responsible for creating an unrivaled customer experience for all patients
  • Manages incoming phone calls and follows up on all patient inquiries
  • Manages patient schedule to ensure optimal practice flow and efficiency
  • Maintains an expert level knowledge of all company products and services as well as competitive products and industry trends
  • Acts as the point person for all patients: escorting within the facility, providing pre-and post-procedure guidelines for care, recovery, and optimal results
  • Maintains detailed records within the company’s patient management system with regard to patient procedures, outcomes and other required medical input
  • Coordinates post visit follow-up
  • Manages individual patient consulting as needed for company products and services
  • Proactively and within the context of individual patient needs, cross-sells other company products and services on a consultative basis
  • In coordination with specialists and nurses, supports the maintenance of the procedure and consult spaces
  • Ensures procedure and consult spaces are maintained in a healthy and clean manner
  • Reports to Practice Manager
Hours: full time, some weekends preferred
Compensation: $55-$65K + bonus
Medical, Dental, PTO, other benefits 
Only candidates can apply for this job.
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Company Information
  • Total Jobs 82 Jobs
  • State California
  • Zip 90293
  • How did you hear about us? I was contacted by a Job Snob recruiter/team member
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