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Front Desk Specialist is a well-rounded person with outstanding people skills who has experience in Client Support. An energetic individual who has a positive attitude and a passion to excel in the workplace. Someone who is comfortable working in an environment that is constantly changing, with the ability to juggle and prioritize multiple tasks is a necessity. Our Front Desk Specialist is a key link in our relationships with clients and must constantly strive to provide the highest level of patient care.

Job Duties Include:

  • Answering multiple phone lines and screen incoming phone calls in a professional manner.Handle patients with a positive attitude at all times.
  • Greeting and checking in patients and ensuring that they are comfortable in the waiting area.
  • Manage and oversee the direction and flow of patients to ensure the daily schedule runs efficiently and on time.
  • Ensure patient information is updated, accurate and complete in EMR (electronic medical record).
  • Keep front reception area and exam rooms organized, clean, and well stocked.
  • Ensure restrooms, waiting areas, kitchen, and front desk areas are clean and tidy at all times.
  • Check out patients and processing payments.
  • Operate e-fax, printer, scanner.
  • Respond to incoming patient inquiries via Team email, texting app, and phone calls.
  • Assist Patient Care Coordinator with collecting patient clearances and labs.
  • Disburse mail and packages.
  • Confirm patient appointments daily.
  • Assist in responding to client reviews on sites such as Google, Facebook, Yelp, RealSelf.
  • Ensure the office is properly stocked with brochures and office supplies.
  • Assist in stocking exam and procedure rooms.
  • Participate in office events and seminars outside regular business hours.
  • Enthusiastic and optimistic personality.
  • Arrive on time and stay until finished with current patient(s).
  • Knowledge of products, procedures and services Inspire Cosmetic Surgery & Med Spa provides.
  • Continue education of products, procedures and services Inspire Cosmetic Surgery & Med Spa provides.
  • Stay up to date on current product/services specials, prices and packages offered by Inspire Cosmetic Surgery & Med Spa.
  • Maintain Inspire dress code at all times.

Minimum Job Qualifications:

 

  • Previous experience working in a medical practice or other healthcare environment.
  • Bilingual preferred (English/Spanish).
  • Professional demeanor.
  • Flexible, enthusiastic, and self-directed.
  • Strong attention to detail and organizational skills.
  • Excellent written and verbal communication skills.
  • Passion for helping others be the best they can be.
  • Strong customer focus with a caring attitude.

Preferable Job Qualifications:

  • Exceptional computer skills including knowledge of Excel, Word, and EMR (Experience with Nextech is a plus).
  • Creative thinker with the ability to identify and solve problems.
  • Ability to function well both independently and as part of a team.
  • Ability to multitask under pressure and be highly responsive to patients & team members.

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  • State Colorado
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