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Front Office/Client Relations

2022-04-06 2022-06-05 Job Snob

Full Time

Beverly Hills

ABOUT THIS POSITION

Our physician is recognized nationally and internationally as a triple board-certified aesthetic, plastic, and reconstructive surgeon, and has earned recognition from patients and peers alike for his creative artistry, precision, and mastery of his profession. He’s noted for his training, leadership, and research in the field of aesthetic plastic surgery.

Our vision is, “excellence in treatment with trusting, compassionate care.” Our physician aim is to provide the best possible results to all his patients by utilizing the most innovative advancements in plastic surgery. He’s earned a reputation for his genuine compassion and kindness, as well as his unmatched ability to unite his patients with the results of their dreams.

Anyone working alongside must share his commitment to achieve the highest quality medical care and patient satisfaction. This is an opportunity to learn and grow with one of the best in our industry, and we hope to find that amazing candidate who shares our compassion and long-term goals.

We also know success starts with the right culture and hiring people who love what they do, believe in teamwork, and understand the importance of ethical medical care. If the above sounds like it’s what you’ve been looking for, we’d love to hear from you!

We offer a generous compensation plan with fringe benefits, commissions, profit sharing, 401K, paid time off and holidays, and other benefits for full time employees.

JOB SUMMARY

The Front Desk/Client Relations Coordinator position represents the brand. This person is responsible for creating a positive first and last impression with patients.

Running a smooth and efficient front office, greeting of all patients with a smile and enthusiasm, answering phone calls timely with a keen understanding of aesthetic procedures to ensure you can handle all questions/objections and book the patients for their upcoming appointments, including consultations.

You will be responsible for contacting leads, scheduling, invoicing, upselling products, or retail, confirming all appointments, checking patients in and out and pre-booking their next appointment. As the Front Office/Client Relations Coordinator you’ll also be responsible to educate clients about procedures, products, our physician, and his Unique Value Proposition. As part of our patient experience, you are responsible for the staging, cleanliness, and optics of the facility.

The goal is to create a 5-star patient experience. To have strong work ethic and manage graciously the patient flow and experience throughout the office.

RESPONSIBILITES

  • Properly open and close each day according to Standard Operating Procedures.
  • Accurately book, change and cancel appointments. Overall manage the schedule and create invoices. Look up reward program points/sign up new clients prior to check out.
  • Manage new patient enrollment in the membership program and educate all clients on all company initiatives.
  • Friendly, energetic, and relatable. Greet everyone pleasantly who enter and leave the facilities. Stand up, greet them by name, introduce yourself by name/title and offer coffee and water.
  • Provide detailed descriptions of treatments, packages, services, facility features and hours of operation.
  • Utilize computers with skill and proficiency. EMR system, phones, consultation tools, etc.
  • Support weekly social media updates – at least 1-2 posts per week.
  • Maintain the patient management software, with accurate information and scanning in a timely fashion. All data entered within the week.
  • Answer the phone promptly (3 rings) and use the patient’s name throughout the phone conversation. Upbeat, very personable and treats client like a friend.
  • Actively promote the treatments, services, and retail, as well as programs available.
  • Achieve social media goals of 5 reviews per month on Yelp or Google.
  • Maintain a professional, positive, and enthusiastic attitude using eye contact when addressing internal or external patients.
  • Handle patients’ questions and concerns professionally and courteously.
  • Provide accurate, appropriate, and immediate responses to all requests by patients, ensuring complete patient satisfaction.
  • Maintain a clean, safe, fully stocked, and well-organized work area. Front office, patient reception area, and kitchen stocked weekly.
  • Work with Practice Manager to handle & cross check all inventory for accurate counts.
  • Develop and maintain master SOP files that include pricing, contact list, vendors, account numbers.
  • Problem solver and solutions oriented. Able to work independently and replicate the responsibilities of the manager for the day-to-day functions and tasks.
  • Take initiative and contribute to the growth and efficiency of the business.
  • Regularly attend, participate in and support training and staff meetings.
  • Assist in all areas of front desk business operation as requested by management.
  • Communicate to management all occurrences involving staff or patients that require attention.
  • Manage all new patient leads within 1 hour.  Adhere to a close rate of 70% and follow up at 2 and 7 days. When day is slow revisit patient correspondence list.
  • Execute any additional tasks and projects delegated by management.

REQUIREMENTS

  • Be on time for your shift.
  • Dress professionally in accordance with our uniform policy; business attire and/or scrubs. Hair, makeup and nails all professional.
  • Must be detail-oriented and have ability to multi-task.
  • Ability to be efficient and productive in a fast-paced environment.
  • Must have enthusiasm and possess excellent customer service skills.
  • Must possess basic math proficiency.
  • Enjoy working with people and possess a friendly and outgoing personality.
  • Excellent communication, listening and computer skills.
  • Must be a team player, take initiative to do what needs to be done in office without resistance or question.
  • Communicate effectively and with respect.
  • Transparency and solution oriented.
  • Absolutely no nay saying or office gossip.

EDUCATION AND EXPERIENCE

  • 2-year college degree is preferred (or relevant work experience)
  • Extensive customer service and healthcare experience
  • One to two years of cosmetic surgery is ideal
  • 2-3 years of sales experience preferred, preferably in Plastic Surgery or Dermatology; Luxury retail and hospitality will also be considered.
  • Must be experienced in Word, Excel, and other web-based portals and programs
  • Must have excellent communication skills, both written and verbal
  • Must be familiar with medical software
  • Must be familiar with Apple computers and mobile devices
  • Ability to work with a variety of customers, patients, and other healthcare providers in a diplomatic fashion

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.

 

 

 

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Company Information
  • Total Jobs 1 Jobs
  • State California
  • Zip 90210
  • How did you hear about us? I was referred by a colleague
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