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Medical Assistant

2022-08-09 2022-10-08 Job Snob

Full Time

Los Angeles

JOB TITLE: MEDICAL ASSISTANT/ASSISTANT TO CLIENT ADVOCATE

REPORTS TO: PRACTICE MANAGER/HEAD CLIENT ADVOCATE

JOB SUMMARY: Responsible for greeting patients upon arrival at the office and coordinating their visit with appropriate staff members in an efficient and pleasant manner; Responsible for assisting Client Advocate to ensure a smooth and efficient client experience.

ESSENTIAL SKILLS AND ABILITIES:

1. Superior interpersonal and communications skills.

2. Outstanding listening skills and ability to empathize with others.

3. Appropriate sense of discretion in dealing with varied and difficult situations.

4. Ability to convey a positive attitude in all dealings with others, whether patients or staff members.

5. Exceptional personal organizational skills.

6. Attentive to detail.

DUTIES OF MEDICAL ASSISTANT:

  • Assist the Client Advocate in scheduling client appointments and following up with clients via phone and email if necessary.
  • Greet all patients prior to consultations and introduce them to the practice and providers; Deliver a concierge experience by offering beverages and snacks.
  • Assist Client Advocate on educating clients about the treatments we offer, how they work, the expected results, and how much they cost.
  • Confirm with each patient upon each visit that patient information on file with the practice is accurate and up-to-date. Accurately records updates and corrections as needed.
  • Having ongoing patient service / satisfaction relationship – Making sure they are happy, and that their questions or concerns are met in a prompt manner.
  • Follows dress code and behaves and acts in a way that reflects the
  • brand.
  • Creates triage notes for unhappy patients when Advocate is not available.
  • Keep track of wait time for each patient in the waiting room. If running very behind, offers solutions by communicating with Practice Manager or Head Advocate
  • Answers basic treatment related questions related to the practice, providers, procedures, and processes that the receptionist needs help answering.
  • Responsible for scanning ‘Healthy Aging Plan’ and adding to the client’s chart.
  • Responsible for ensuring that the client has received all of the pre/post procedure planning, post care creams/ice packs, etc.
  • Assist in performing check up emails for any clients receiving a new treatment from the previous day schedule, if Advocate needs assistance. If not working the next day, the on-staff Advocate assumes the role.
  • For clients who are unsatisfied, schedule a follow up with the Provider or call with the Practice Manager.
  • Responsible for communicating with the Head Client Advocate anytime there are excellent before/after results to be considered for the portfolio.
  • Perform other tasks as may be assigned or requested in an effort to facilitate a smooth transition between one client to the next.
  • Responsible for meeting with the Providers and other Advocates monthly to ensure client experience is up to par. Ensures that clients are experiencing a team approach mentality from providers.
  • Assist in skin care regimen and product sales alongside receptionist.
  • Assist in performing Advocate checklist weekly if Advocate needs assistance, as close to Monday as possible.
  • Assist in checking out simple quotes that do not require sales or converting for the next appointment.
  • Provide patients with initial documentation and medical history forms to complete.
  • Responsible for taking clear, dynamic photos of patients

Starting hourly rate $21, then $23/hour after the 3 month probationary period.

 

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Company Information
  • Total Jobs 3 Jobs
  • State California
  • Zip 90049
  • How did you hear about us? I was referred by a colleague
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