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Medical Spa Manager – Charlotte

We are looking for a passionate Spa Manager to create an unrivaled customer experience for our Charlotte clientele and strong leadership of our Charlotte team.

Job Description
• Functions in goal-oriented team – respects monthly goals and ultimately accountable for monthly and annual budgets
• Manages local operations including payment transactions, personnel scheduling, real-time personnel HR issues, studio resource planning, customer experience, and medspa aesthetics
• Orders, manages and tracks all medical, office and product inventories. Generates inventory records and tracks invoices
• Manages and promotes exceptional client experiences and focuses on customer satisfaction and service
• Implements daily, weekly and monthly revenue goals and assess employee performance
• Maintains a happy healthy work environment and that promotes brand and culture
• Plans and manages local market customer events in coordination with Director of Operations and local event coordinator
• Responsible for ensuring all documents, waivers, and licenses are completed by state law
• Works directly with Director of Operations to create ongoing staff coaching and education training plans
• Point of contact for all customer service issues related to products and services offered
• Manages membership initiatives and offers insight into local market conditions, trends and other pertinent demographics that impact sales
• Manages and trains staff and maintains a level of expertise on all products offered by the company as well as competitive products and industry trends
• Responsible for on-boarding, termination and training of staff
• Routinely coaches and trains subordinate team members
• Leads and participates in events (parties) – both onsite and offsite
• Direct Reports: Patient Care Coordinator, Advanced Aesthetic Nurses, Aestheticians

Competitive salary + commission, full health benefits, 401(k), PTO

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