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Practice Manager

2022-04-13 2022-06-12 Job Snob

Full Time

La Jolla

Our Surgery Center and Medical Spa is San Diego’s most-awarded aesthetic team. When we founded our practice in 1988, we made the decision to create a place where you could count on the highest quality care while relaxing in a comfortable, home-like environment. Whether you’re working with us in cosmetic surgery or medical spa treatments, our philosophy holds the same today. We work to make people feel like their best self by providing the highest quality medical care & treating our patients like we would family. The secret of our success is hiring incredible people, who love what they do, work as a team, maintain the highest ethical standards, take initiative & have fun while doing it. If this sounds like a fit for you, we look forward to hearing from you!

We offer a competitive benefits package which includes generous employee discounts, Friends & Family discounts and a collaborative working environment. We also offer paid holidays and a 401k plan. For full-time employees (32+ hours/week), we offer Medical, Vision, Dental and Life insurance.

 

The Clinic Manager is responsible for three main outcomes:

(1) Achieving clinic revenue & profitability goals

(2) Maintaining employee satisfaction

(3) Maintaining patient satisfaction

 

What You’ll Do – Actions to Support Key Outcomes:

Achieving clinic revenue & profitability goals

  • Manage all aspects of clinic operations, including sales, customer service, employee management and administrative responsibilities so that they are in accordance with our standards, policies, and procedures
  • Meet and exceed monthly revenue goals set by the management team
  • Monitor clinic goals including but not limited to revenue, margins, practitioner sales & productivity, center utilization, discounts, budgets, and new/return clients
  • Take initiative to improve systems, policies, and procedures to increase efficiency and level of service Maintain employee satisfaction
  • Support staff growth through 1:1 touch basis
  • Develop employees through coaching or organizing trainings
  • Recruit, retain and develop a high-performing and diverse team
  • Work harmoniously and professionally with co-workers and management; maintain discretion and confidentiality, including matters relating to clients, employees, and the company

Maintain patient satisfaction

  • Oversee, track, and address all client feedback; report to management and share with impacted employees

What You’ll Bring: Qualifications

  • High School diploma required; Bachelor’s degree preferred
  • 5+ years of relevant experience; experience in medical spa, retail, hospitality or spa industry is desired
  • A desire to help us deliver the best patient experience
  • 3+ years of experience in managing teams to achieve high performance required
  • Must work out of the La Jolla, CA location
  • Must be willing to work a flexible schedule to accomplish all major responsibilities. This includes early mornings, evenings weekends and holidays.
  • Excellent written, verbal, and active listening skills; ability to communicate at all levels of the organization
  • Fluent computer and phone skills; working knowledge of Microsoft Office (Word, Excel, Outlook) and ability to learn new technologies

Core Competencies

  • Ability to lead, coach and develop employees to achieve goals
  • Ability to perform job functions with minimal supervision
  • Action-oriented personality that embraces new opportunities and challenges with an ability to quickly adapt strategies in a highly dynamic environment
  • Demonstrated ability to learn quickly, anticipate challenges and develop solutions
  • Highly organized with the ability to handle multiple tasks simultaneously, maintain focus and adapt to unexpected situations
  • Honesty, integrity and cultural alignment
  • Highly analytical with understanding on how to measure & manager key performance metrics
Only candidates can apply for this job.
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