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Practice Director

2022-09-03 2022-11-02 Job Snob

Full Time

Bothell

We are a leading medical spa in Bellingham and Burlington (WA) focused on providing the highest-quality patient care & treatment. We are on an exciting expansion journey, and we are looking to hire a Practice Manager to lead our new location in Bothell.

We offer a competitive benefits package which includes generous employee discounts, Friends & Family discounts and a collaborative working environment. We also offer paid holidays and a 401k plan. For full-time employees (32+ hours/week), we offer Medical, Vision, Dental and Life insurance.

The Practice Director is responsible for three main outcomes:

(1) Achieving clinic revenue & profitability goals

(2) Maintaining employee satisfaction

(3) Maintaining patient satisfaction

What You’ll Do – Actions to Support Key Outcomes:

Achieving clinic revenue & profitability goals

  • Manage all aspects of clinic operations, including sales, customer service, employee management and administrative responsibilities so that they are in accordance with our standards, policies, and procedures
  • Meet and exceed monthly revenue goals set by the management team
  • Monitor clinic goals including but not limited to revenue, margins, practitioner sales & productivity, center utilization, discounts, budgets, and new/return clients
  • Take initiative to improve systems, policies, and procedures to increase efficiency and level of service Maintain employee satisfaction
  • Support staff growth through 1:1 touch basis
  • Develop employees through coaching or organizing trainings
  • Recruit, retain and develop a high-performing and diverse team
  • Work harmoniously and professionally with co-workers and management; maintain discretion and confidentiality, including matters relating to clients, employees, and the company

Maintain patient satisfaction

  • Oversee, track, and address all client feedback; report to management and share with impacted employees

What You’ll Bring: Qualifications

  • High School diploma required; Bachelor’s degree preferred
  • 5+ years of relevant experience; experience in medical spa, retail, hospitality or spa industry is desired
  • A desire to help us deliver the best patient experience
  • 3+ years of experience in managing teams to achieve high performance required
  • Must be willing to work a flexible schedule to accomplish all major responsibilities. This includes early mornings, evenings weekends and holidays.
  • Excellent written, verbal, and active listening skills; ability to communicate at all levels of the organization
  • Fluent computer and phone skills; working knowledge of Microsoft Office (Word, Excel, Outlook) and ability to learn new technologies

Core Competencies

  • Ability to lead, coach and develop employees to achieve goals
  • Ability to perform job functions with minimal supervision
  • Action-oriented personality that embraces new opportunities and challenges with an ability to quickly adapt strategies in a highly dynamic environment
  • Demonstrated ability to learn quickly, anticipate challenges and develop solutions
  • Highly organized with the ability to handle multiple tasks simultaneously, maintain focus and adapt to unexpected situations
  • Honesty, integrity and cultural alignment
  • Highly analytical with understanding on how to measure & manager key performance metrics
Only candidates can apply for this job.
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Company Information
  • Total Jobs 59 Jobs
  • State California
  • Zip 90293
  • How did you hear about us? I was contacted by a Job Snob recruiter/team member
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