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Practice Manager

2022-09-07 2022-11-06 Job Snob

Full Time

Houston

POSITION: Office Manager

DEPARTMENT: Administration

REPORTS TO: Director of Operations/General Manager

We are a luxury Dermatology and Plastic Surgery practice looking for an Office Manager for our Houston location. This position oversees the day-to-day operational functions of the satellite location, ensuring practice policies, procedures, and plans are executed in a smooth and expeditious manner. Key responsibilities include office administrative duties, patient communications and customer service, insurance administration, financial and personnel management, and training.

EDUCATION AND EXPERIENCE: 

– College graduate preferred and/or at least 2 years prior management experience

– Prior medical and/or cosmetic front office experience is strongly preferred

– Understanding of medical insurance, co-pays, deductibles, etc.

– Understanding of regulations and standards pertaining to quality assurance and patient confidentiality

RESPONSIBILITIES: 

– Supervise staff members assigned to appointment scheduling, reception, telephone, insurance processing, and be able to work in any of these roles.

– Organize front and back-office staffing schedules. Manage employee call-ins and time off requests, arranging appropriate coverage as needed. Oversee hourly employee timecards

– Conduct ongoing employee evaluations

– Provide leadership, guidance, and organizational expertise to all staff members

– Effectively communicate departmental goals, policies, and training to staff

– Establish a high-performing team of staff that is efficient, knowledgeable, service- oriented, and shares responsibility for attaining the goals of the practice

– Supervise hourly personnel to ensure compliance with company policies and provide counseling sessions if needed

– Encourage a positive, engaging work environment

ADMINISTRATIVE: Ensure provider schedules are maintained in an efficient manner, consulting with the physicians as needed to determine preferences and needs, Monitor patient contact with staff ensuring contact is cordial and professional, Ensure patients are efficiently checked in/out upon arrival/departure, Review and distribute patient satisfaction surveys to providers & staff, Invoice missed appointment fees, Supervise all duties listed on the front desk and back-office task lists, Address scheduling errors, Ensure regular and accurate information is collected by the front office, Handle RCM tasks assigned to a location in a timely manner, Ensure the appropriate organization of patient files and accountability for file locations, Ensure the office environment is clean, efficient, and consistent with company standards, Safeguard patient information in accordance with practice policies and HIPAA standards, Conduct monthly staff meetings, Supervise & coordinate any location laser maintenance, Order office supplies, Oversee maintenance requests.

FINANCIAL & INSURANCE ADMINISTRATION 

– Oversee patient collections through the point of sale and PM system, Reconcile end-of-day reports & prepare weekly bank deposits, Enter missed medical charges; coordinate with admin to issue refunds as appropriate, Supervise medical balance payment collections

INVENTORY 

– Oversee location inventory par levels

– Receive incoming inventory transfers and vendor purchase orders timely

– Supervise product expirations to optimize product turnover rates

– Oversee month-end inventory and recounts.

CUSTOMER SERVICE 

– Ensure customer service standards are met

– Promote the practice goal to achieve 100% net promoter score

– Help resolve any concerns from internal and external patient reviews.

Job Type: Full-time

Compensation: Competitive pay, medical benefits, company perks, and 401K options for full- time employees.

Only candidates can apply for this job.
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Company Information
  • Total Jobs 59 Jobs
  • State California
  • Zip 90293
  • How did you hear about us? I was contacted by a Job Snob recruiter/team member
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