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Operations Director

2021-02-19 2021-05-19T00:00:00Z Job Snob

Full Time


Job Expired

Are you looking for a career opportunity that offers professional growth and leadership within a growing company?  Our state of the art cosmetic dermatology clinic and medical spa is hiring a full-time Operations Director at our downtown Edmonds location.  This position is an executive leadership position that ensures our clinic mission statement is implemented, leading by example with a dynamic, positive, and detail-oriented team approach.

Education and Experience:

  • Minimum of 3 years of Medical Practice and Staff Management experience, preferably within a cosmetic dermatology or plastic surgery practice
  • Baccalaureate degree, MBA preferred
  • Human Resource management (SHRM) certification and/or HRCI certification preferred
  • Experience with Financial planning & Quickbooks


Comprises a combination of base salary plus performance-based incentives. We pay at the very top of the market.

Full-time benefits package includes medical/dental, PTO, matching retirement plan, complimentary treatments, etc.

Job Type: Full-time|Monday-Friday 8-6:00 pm

Essential Skills and Abilities:

  • Superior interpersonal and communications skills
  • Decisive leadership skills with the ability to establish new systems for company efficiencies
  • Proficient with MS Word/Excel, EMR and PowerPoint
  • HR Management experience


  • Ensure clinic meets all state and federal laws as it pertains to Medical Clinic regulations, Medical and aesthetician licensing, malpractice coverage and clinic liability coverage.
  • Oversee hiring, training, and credentialing all employees and responsible for employee probationary and annual reviews ensuring all state and federal laws are met.
  • Create and conduct staff training timeline with benchmarks to evaluate comprehension and demonstrate performance.
  • Responsible for initiating clinic and staff policy and procedures, improving current systems as needed.
  • Oversee daily clinic operations, patient scheduling, and flow, staffing, etc. First point of contact for patient concerns/complaints. Deal with patient complaints with an empathetic, solution-based response as per clinic policy.
  • Oversee clinic inventory and ordering processes to optimize vendor relations and reduce clinic expenses.
  • Drive initiatives in the management team and organizationally that contribute to long-term operational and financial excellence.
  • Work closely with IT and phone vendors to ensure all systems are optimized at all times.
  • Serve as a primary liaison to legal counsel in addressing legal issues ie employee contracts, human resource laws, partnership contracts, clinic policy, and procedures.
  • Oversee and maintain EMR system and administration, ensuring all state and federal regulations governing EMR and the release of information is followed.
  • Implement and maintain protocol(s) for medical clinic adverse events per state and federal laws. Oversee and train staff on OSHA laws and safety, updating as necessary.
  • Oversee and maintain a clinic marketing plan and marketing budget. Review revenue reports for marketing campaigns, evaluate marketing expense/revenue, and customer acquisition costs.
  • This job has expired!
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