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Practice Manager

2021-08-10 2021-10-09 Job Snob

Full Time

San Francisco

We are looking for a very talented, high performing professional to join our team to manage a successful medical spa practice. This will be a great opportunity to work in a fast pace entrepreneurial environment alongside physicians, medical professionals and a talented team of individuals.

Job Functions and Responsibilities:

Sales & Marketing

  • Must have knowledge of all aesthetic services and products including fillers, laser treatments, body treatments and medical grade skin care
  • Develop and implement sales and marketing strategies to ensure that the practice reaches its service and retail revenue goals
  • Manage and assist with marketing campaigns, marketing partners, event planning and patient loyalty programs
  • Manage and assist with company web site, social media accounts including content creation for social media marketing
  • Provide pricing and quotes to patients in person, over the phone and email with strong ability to close deals
  • Oversee and manage practice email and SMS accounts for patient questions, bookings and new patient leads
  • Strong ability to successfully sell packages, treatments and products to patients

Patients/Clients & Customer Service

  • Ensure that all patients/clients receive exceptional service and resolve issues when patients do not receive anticipated outcomes
  • Resolve patient complaints in a timely and professional manner
  • Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to our patients
  • Provide accurate and immediate responses to all appointment requests by patients
  • Encourage and promote patient reviews to maintain the highest ratings on Yelp, Google and other review sites

Operations & Staff

  • Have a thorough working knowledge of all standard operating procedures, policies, and protocols that pertain to the operation of the practice
  • Work closely with physicians, physician assistants, registered nurses, and support staff to adhere to treatment protocols
  • Manage all components of scheduling using medical software system
  • Manage staff and patient scheduling to maximize productivity of the practice
  • Lead front desk and medical staff and motivate them to achieve business goals
  • Ensure the team creates a professional relationship with patients, promoting repeat and referral visits
  • Conduct staff meetings, performance reviews, manage trainings and assist in new hires
  • Work with staff towards job excellence, performance/sales expectations, client service standards, corporate policies and guidelines
  • Ensure that all clerical and administrative duties, filing (charts), order processing, etc. are performed in a timely and efficient manner
  • Manage cleaning staff to ensure the clinic is compliant with health, safety and hygiene standards
  • Oversee and manage inventory and ordering in a fiscally responsible manner (i.e. medical supplies, etc.)
  • Oversee and manage all office equipment and service contracts (i.e. medical lasers, etc.)
  • Manage all office vendors
  • Assist with payroll and bonus totals
Only candidates can apply for this job.
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Company Information
  • Total Jobs 1 Jobs
  • State California
  • Zip 94133
  • How did you hear about us? Other
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