Our rapidly evolving business is seeking a General Manager, you will lead the organization and report directly to the board. Our clinic is a progressive organization dedicated to partnering with patients and staff to help everyone feel great in their own skin.

Building and Leading a Team

• Recruit, train, and lead a team
• Lead a company that everyone is proud of and protects its culture
• Create and maintain an outcomes-based organization
• Build an operational machine that includes systems for operations, marketing, sales, patient care, finance, and people
• Oversee team performance including successful attainment of KPIs and providing coaching and support

Oversee Daily Operations:

• Oversee daily operations including patient service and experience, efficient flow and utilization, and sales success

Grow the Company

• Work with the board to establish growth targets and objectives
• Leverage the marketing team to hit budgeted new conversion goals
• Work with the sales and monetization team to optimize activation and revenue goals
• Ensure a high-quality customer experience to maximize retention and referrals
• Maintaining quality service and patient care by establishing and enforcing practice standards

Maintain Profitability

• Oversee company P&L and departmental budgets
• Work with finance on forecasting and cash management
• Managing finances including revenue collections, vendor accounts and accounts payable, cost containment, and profit and loss.
• Maintain predetermined profit margins
• Overseeing sales and marketing

General Qualifications

• Minimum 3 years experience running and growing a startup or a new division within an existing company
• Minimum 3 years P&L responsibility
• Minimum 3 years running a team of 5+ people
• Bachelors and post-secondary education or equivalent experience in Business Management preferred
• Some experience or understanding in the plastic surgery / medical spa / aesthetics industry
• Experience reporting to a Board of Directors is a plus
• Data-driven and analytical (bonus points if you know and love Excel)
• Organized and process-driven
• Good understanding of financial statements including P&L, Balance Sheet, and Cash Flow, as well as ability to use them to help inform growth and investment strategies as well as general company health
• Proven superior leadership skills and presence; a highly developed sense of accountability, passion, and track record for delivering results
• Proven track record of building and leading teams of committed, dedicated, well-aligned professionals that deliver results
• Proven track record of building and implementing key operational systems for daily operations, fulfillment, marketing, sales, people, etc.
• Motivated, self-starter with the ability to function in an environment with a high level of ambiguity and change
• Excellent communicator with an ability to build and maintain relationships, influence change, collaborate, and persuade cross-functionally at all levels of the organization and with external partners.

Compensation: Base salary plus heavy performance-based bonus, plus benefits including paid time off, holidays, and 401k, commensurate with experience.

Pay: $120,000.00 – $250,000.00 per year

Benefits:

• 401(k) matching
• Employee discount
• Paid time off

Schedule: Monday to Friday