We are a well-established plastic surgery facility with a growing medical aesthetics and wellness division, known for delivering exceptional patient experiences and high-quality results. Our practice is expanding rapidly, offering advanced treatments and the latest technology in aesthetics. We prioritize patient loyalty, top-tier services, and long-term employee satisfaction and retention.

We are looking for a Manager of Patient Services to oversee non-clinical operations and ensure a seamless patient experience. This role bridges the gap between clinical teams and patients, supervises front desk and patient coordinators, and contributes to marketing efforts. The ideal candidate is a proactive leader with excellent communication skills and a strong background in patient-facing roles within the aesthetics or medical field.

Responsibilities

• Lead and manage front desk and patient coordinator teams to ensure efficient day-to-day operations.
• Develop and implement patient service strategies to enhance overall satisfaction and retention.
• Oversee scheduling, patient communications, and the coordination of consultations and follow-ups.
• Collaborate with clinical staff to ensure smooth workflow and a cohesive patient experience.
• Support marketing efforts by contributing to patient engagement strategies and promotional initiatives.
• Maintain compliance with practice policies and industry regulations.

Qualifications & Experience

• Experience in patient services, practice management, or a related role within medical aesthetics, plastic surgery, or wellness.
• Strong leadership skills with the ability to foster a positive and productive team environment.
• Excellent communication and interpersonal skills to enhance patient satisfaction and streamline operations.
• Experience with marketing, patient engagement, and practice growth strategies is a plus.
• Proficiency in practice management software and scheduling systems.

Compensation & Benefits

We offer a competitive compensation package, performance-based incentives, and benefits designed to support long-term career growth and job satisfaction.